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Wi-Fi@Home Questions and Answers

Wi-Fi is a popular technology that allows devices such as a computers, game consoles, cell phones, tablets and media players to wirelessly connect to the Internet. You might see Wi-Fi standards referred to as 802.11 b/g/n/ac; these standards are what allow Wi-Fi devices to work together regardless of the manufacturer.

Devices connect to Wi-Fi access points, such as the Wireless Gateway provided by ATMC for its Wi-Fi@Home customers. Users are typically able to select a custom network name (SSID), password and encryption type to then ensure secure connectivity.

ATMC’s Wi-Fi@Home service allows you to connect to the Internet using a wireless connection through an ATMC-provided Wireless Gateway. Once installed, you can use any Wi-Fi enabled device to reach the Internet from almost anywhere in your home.

When you order Wi-Fi@Home, our specially trained technicians will set up your equipment, create your network name (SSID) and password and enable the best security setting for your equipment. We also provide full support 24 hours a day, 7 days a week.

Yes. ATMC provides 24/7 customer service and support. Call 1-866-951-4357.

The only requirements for connecting a device to your Wi-Fi@Home services is that it is Wi-Fi enabled. Nearly all newer laptops, tablets, smartphones, game systems, etc., are Wi-Fi enabled, supporting one of the Wi-Fi 802.11 b/g/n broadcast standards.

All Wi-Fi enabled devices are built to 802.11 Wi-Fi standards. Most new Wi-Fi devices support 802.11g/n and often the latest 802.11ac standards, which all allow for greater throughput speed. All of ATMC's Wireless Gateways support 802.11/g/n broadcast capabilities, enabling you to get even better, faster speed throughout your home.

Yes. Nearly all Macintosh products from Apple support the 802.11 g/n standards. As long as your Macintosh product(s) are Wi-Fi enabled and meet these standards, they should work with Wi-Fi@Home.

With the wide variety of operating systems running on numerous and varied devices, there are frequently going to be different steps for connecting each to your Wi-Fi@Home network. However, the general steps below should serve as a guide for connecting most devices.

  1. Ensure Wi-Fi is turned on for your device.
  2. Select your SSID from the list of available networks and choose to Connect.
  3. As prompted by your device, enter in your Wi-Fi password (set up by you and your technician during installation and written down on the information card he gave you).
  4. Your device should show as connected to your Wi-Fi network (SSID).
  5. Confirm you are connected by browsing the Internet or by using an application that requires a Internet connection to function.

Click here to see a video tutorial on how to connect your iPhone, Android smartphone, Blu-Ray Player, or Smart TV to Wi-Fi.

No, devices vary widely when it comes to Wi-Fi performance. So much so, in fact, that while one device may work great where you are another may work quite differently even in the exact same spot. Factors that affect a device's Wi-Fi performance may include:

  • Wi-Fi Radio (chipset)
  • Antenna
  • Environmental factors and the physical make-up of the device (metal, plastic, etc...)
  • Accessories purchased for the device, such as cases & covers.

Yes, devices connected to the Wi-Fi@Home network will have access to devices that are connected to the same Local Area Network (LAN). As long as connected devices, such as a printer, are on the same network and set to allow users to share files and devices, the experience should be the same.

Most Wi-Fi enabled devices sold today support 802.11 g/n W-iFi standards. Because of this, your speeds will vary primarily based upon your Internet plan, your Wireless Gateway placement, your Internet activity and your device's Wi-Fi capabilities.

Attainable broadband speeds through Wi-Fi will vary based upon a number of factors including the number and type of devices connected, the proximity of competing Wi-Fi networks and additional variables within the home.

ATMC’s optional Wi-Fi@Home (Managed Wi-Fi Service) service is intended to aid customers in the secure set-up of wireless devices to one ATMC provided broadband router. Wi-Fi@Home does not guarantee Wi-Fi coverage throughout the customer premise. Furthermore, Wi-Fi@Home does not guarantee delivery of full package speed to wireless devices.

Wi-Fi@Home allows wireless devices to connect to your Internet connection. Since all of your wired and wireless Internet connected devices will share the same connection via your Wireless Gateway, it is important to size your Internet needs correctly. For example, if your activity requires a large amount of dedicated continuous bandwidth, such as streaming video or large downloads, you may notice slower speeds on both your wired and wireless devices. Internet speed/quality is most affected by the Internet plan you choose.

As fast as our Wi-Fi@Home may be, connecting via Wi-Fi is not as fast as connecting through a wired connection. There are many things you can do, however, to get the most out of your Wi-Fi@Home network.

At the time of installation, your technician will enable the best security setting (WPA2-AES) on your Wireless Gateway. This will protect your Wi-Fi@Home and keep unwanted users from accessing your network.

No. ATMC provides you with a Wireless Gateway, a single piece of equipment that serves as both your Internet modem and a wireless router, and there is no other special equipment required. If you are a current customer and want to add Wi-Fi@Home, you may need to upgrade your equipment.

An ATMC leased Wireless Gateway is a single box functioning both as an Internet modem and a wireless router. Our Wireless Gateways support the latest in Wi-Fi capabilities WPA-AES encryption support.

In optimum conditions, users can connect from as far away as 150 feet - which should provide enough coverage to connect from just about anywhere in your home. Your actual range will vary depending on the placement of your Wireless Gateway, the construction of your home, the Wi-Fi device you're using and any interference you may have in your environment.

Contact ATMC support at 1-866-951-4357 and they will make any needed changes. This ensures the ability to restore all changes in event of modem failure.

With Wi-Fi@Home you can relax because there's nothing for you to purchase and our trained technicians will install, configure and test the network for you. Then, we'll provide 24/7 customer support. Unfortunately, third party wireless routers cannot be installed by our technicians, nor can we support them after installation.

In most cases, we can provide appropriate points of Internet connectivity in your home to support multiple wired devices. Please contact us at 910-754-4311 to discuss additional connectivity requirements for your home or office.

No. ATMC technicians install all ATMC Wi-Fi@Home equipment.

Yes, ATMC Internet customers have the option to buy their own modems and routers. Note, however, that we do not install or provide technical support for any equipment not leased from ATMC.

Yes, if you'd prefer to continue using a wireless router you already own you may connect via Ethernet connection to the ATMC Wireless Gateway. We recommend putting the Wireless Gateway into Bridge Mode to turn off the broadcast of its Wi-Fi signal and ensure the best possible Wi-Fi performance. Your installer can assist you with putting the device into Bridge Mode during installation.

You and your technician will set these up during your Wi-Fi@Home initial installation. A sticker with this information should be on the bottom of the Wireless Gateway.

SSID is an acronym for Service Set Identifier. Commonly, it is thought of as the name of a Wi-Fi network that users see when they are scanning for networks to attach their devices to. SSIDs are a sequence of alphanumeric characters (letters or numbers), are case sensitive and can have a maximum length of 32 characters.

For the most part you'll find that there isn't much need to make changes to your settings once your Wi-Fi@Home is installed. However, if you do find yourself needing to change your SSID, password, or other Wi-Fi settings, contact support at 1-866-951-4357 and they can make requested changes. This ensures all changes are saved and can be restored in case of modem failure.

If you have changed your Wi-Fi@Home settings, make sure the connecting devices are set to use the new settings (for example, changing your Wi-Fi SSID and/or password would require updates to each connected device). Also, make sure that you're using Wi-Fi security settings that are compatible with your devices.

Note: Some older Wi-Fi-capable devices may not be compatible with WPA2 with AES encryption. If this is the case, ATMC recommends trying WPA2 - AES+TKIP encryption as a fall back option.

WPS is an acronym that stands for Wi-Fi Protected Setup. ATMC supports WPS Push Button on some ATMC provided devices, which allows users the convenience of simply pushing a button on both the Wireless Gateway and the device to be connected (this includes virtual buttons such as a prompt on your computer screen).

You will likely still want to set up a password for your network for use when it's not convenient to use WPS. To do so, ATMC recommends that customers use the WPA2 - AES setting with a password of 13 or more characters for maximum security setting.

No, currently ATMC does not support establishing a second SSID to broadcast a Guest Wi-Fi network.

Please contact us at 910-754-4311 or toll free at 888-367-2862. We'll be happy to schedule a convenient appointment time for you.

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