Speed Test Expectations

As your Internet service provider, ATMC is committed to giving you the highest capacity access available, whether it be through cable modem or fiber optic technology. Each speed tier that we advertise is listed as a maximum attainable download speed that is best delivered through a wired connection.

Any Internet capable device in your home (desktop, laptop, tablet, smartphone, game system, smart TV, smart appliance, etc.) that is not physically connected to your router via an Ethernet cable is considered a wireless device that must access the Internet through Wi-Fi. A speed test performed over a wireless network will not give you a valid test result due to a variety of factors, many of which are related to the environment of your premise. Wireless network performance is highly dependent on how your home is constructed, the placement of your router, and the types and number of devices that are connected to your network.

How to prepare for your speed test

A speed test is an application that attempts to determine your maximum possible speed at the time of testing. The best way to get the most accurate test result is to test a computer that is physically connected to your router through an Ethernet cable and power off all other wired and wireless devices that are connected to your network. Your computer’s performance can also influence speed test results. Before performing a speed test, close out all other programs and any other Internet activities to get the best result.

If you have any questions or concerns about the performance of your Internet speed, contact our support center 24 hours a day, 7 days a week at 1-866-951-4357.

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