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Billing Support

Payment Of Bills

ATMC has four (4) billing cycles for each month.
ATMC has several options available to make paying your bill easier and faster.

Ways to Pay Your Bill

Online at myATMC:

Visit myATMC to pay by MasterCard, Visa, Discover or electronic Check. Access to myATMC Online requires a username and password. Call (910) 754-4311 to sign up.

Automatic Credit/Debit:

Set-up recurring monthly payments by MasterCard, Visa or Discover at myATMC or by calling Financial Services at (910) 755-1645.

Automatic Bank Draft:

Recurring monthly payments by draft on your checking or savings account. To enroll, call ATMC Financial Services at (910) 755-1645 or download and complete the Authorization Agreement for Prearranged Payments form with the appropriate information. Send it to our business office (ATMC Financial Services PO Box 3198, Shallotte, NC, 28459) along with a voided check. After this information has been submitted to and approved by your bank (approximately 30 days) your following month's bill will be drafted. On the front of your bill statement you will find a draft confirmation statement that includes the date that your account will be drafted.

By Phone:

Call (910) 754-4311 or 1-888-367-2862 to make a payment using ATMC's 24-Hour Automated Payment system. Using your MasterCard, Visa, Discover or electronic Check, pay your total statement balance, past due amount, or other amount. No convenience fee, and instructions are provided in English and Spanish.

By Mail:

Make your check payable to ATMC and send it to: ATMC Financial Services, PO Box 3198, Shallotte,
NC, 28459

In Person:

Visit one of our 4 service locations:

Shallotte

ATMC Headquarters
640 Whiteville Road
Mon-Fri, 8am-6pm
Sat, 9am-5pm
Closed Sun
(Night Drop Box)

Sunset Beach

The Village at Sunset Beach
1780-9 Chandlers Lane
Mon-Fri, 8am-6pm
Sat, 9am-5pm
Closed Sun
(Night Drop Box)

Leland

Brunswick Forest
1201 Dickinson Drive
Mon-Fri, 9am-6:30pm
Sat, 9am-5pm
Closed Sun

Understanding Your Bill

Page 1: Bill Summary Information The first page of the bill includes summary information for telephone and cable TV services. Located at the bottom of the page is the payment stub that must be returned with your payment.

Page 2 Be sure to check page 2 each month for important information in the "Atlantic Spotlight" section. Check this section each month for information about our products and services, including any current promotions. Also included on this page is a section called "Understanding Your Bill." This section provides information on the many ways to pay your bill as well as a key to the codes that define different types of long distance calls.

Page 3: Monthly Services - Bill Detail Information Your services are detailed beginning on page 3 under the "Monthly Services" section. Telephone service detail is listed by telephone number. For example, if you have two phone lines on this account, the services for each phone line will be listed separately. Also included in this section will be taxes and miscellaneous charges such as the FCC Access Charge. Detail of your cable TV services is included in this section as well.

Other Charges/Credits This section will detail any one-time charges you may have incurred to add a new telephone or cable TV service. It will also include the pro-rated portion of the monthly rate if you added or removed a service in the middle of your billing cycle.

Carrier/Provider This section will list any long distance carriers you have selected for your account. It will also list telephone numbers for those carriers should you have a question about a toll charge on your bill.

Toll Charges All of your toll charges for long distance calls will be listed on the last page(s) of your bill. Long distance calls will be listed by carrier.

Prorated Billing

Prorated charges are located under the 'Other Charges & Credits' section of your billing statement. These charges may appear whenever you initiate service, add service, change service plans or add features to your account. Prorated charges reflect the portion of the month in which the services were used.
Read below to learn more.

When you install service or add services & features

  1. Prorating begins on the first day of activation of your requested service or feature, & ends on the day of your next billing cycle.
  2. Services & features are billed one month in advance.
  3. Usage charges will apply when applicable.
  4. All subsequent bills will reflect your monthly service and feature charges.
(Example: Your billing cycle is from September 1 - September 30 & you add a feature on September 10th. Your October statement will reflect the full month service charge for the added feature & a prorated charge for 20 days in September.)

When you disconnect services & features

  1. You will receive a credit for services and features from the day of disconnection through the last day of your last billing cycle.
(Example: Your billing cycle is from September 1 - September 30 & you disconnect your service September 10th. You will receive a credit for 20 days in September for that service. This credit will appear on your next month billing statement.)

Long Distance Charges

How do I get information on a telephone number I called?

Go to our Online Phonebook to access a variety of reverse lookup sites that allow you to search for information by phone number.

Who do I call if there is an error in the long distance charges that appear on my bill?

If you see a charge on your bill that you did not authorize, please contact us immediately. All charges appearing on your bill are considered valid unless you file a dispute with us. You have 90 days from the date of the bill to dispute any charge(s). If you do not file a dispute, you agree to pay all charges on your bill, according to the terms of our tariff(s) and your membership with ATMC. You may contact us in a number of ways to file a dispute. We can be reached by phone at (910) 754-4311 or 888-367-2862. However, to preserve all your rights to dispute resolution, you must contact us via email at contact@atmc.com or write to us at ATMC Customer Service, P.O. Box 3198, Shallotte, NC 28459.

Long Distance Scams

There are many scams that deceive consumers into calling international numbers. In most cases, you have to dial "011' to begin a call to a foreign country. But there are locations outside the U.S., for example, 809, 284 and 876 area codes, that are located in the Caribbean and do not require you to dial "011" international rates apply. These scams usually involve an ad for a service, a page, an e-mail message or an 'urgent" message on your answering machine that directs you to call a specific number. Not only can you incur international rates for calling this number, some phone numbers in these area code are "pay-per-call" numbers (such as 900 numbers in the US) - but there are no legal requirements that callers be informed that they are being charged extra. When you return one of these calls, the person who answers will try to keep you on the phone as long as possible in order to charge you high "pay per call" rates for the call. It is difficult to get credit for these charges if you do get scammed since you did make the call, and resolving the problem involves getting credit from international phone companies. To protect yourself, be cautious about area codes you don't recognize. Since new area codes are constantly being added, check your telephone directory or call the operator to determine where the area code is before making your call. Control access to your telephone so unauthorized callers do not use your phone to call these services. A block on calls to "900" services will not stop calls to "011" or "809" numbers. You can contact a Customer Service Representative at 754-4311 to have a international block put on your telephone line if you're sure you won't need to make international calls on the line. Remember no block is 100 percent effective. Operator assisted calls can still get through.

Call Forwarding Scam

You may receive an automated message on your telephone that says you have won a prize or money. The message directs you to dial a 2-digit code preceded or followed by the * or # key (such as *79 or 72#), and then an 800 number to claim your prize. When you dial the number, you are not connected to anyone. What this procedure has done, though, is program your telephone to forward your calls to a long distance operator. Con artists can then call your number, be forwarded to the long distance operator and place calls that are billed to your home telephone number. Remember, if you have call forwarding, the number used activate it at ATMC is *72 and no legitimate sweepstakes or contest would likely contact you in this manner.

Helpful Links

For tips on how to identify fraudulent telemarketing and online pitches, or to report suspected telemarketing and Internet fraud, contact the National Fraud Information/Internet Fraud Watch - a project of the National Consumers League - at http://www.fraud.org/. FCC Consumer Information Bureau

Billing FAQs

Q. What do all these charges on my bill mean?

A. Your bill will reflect the services you have requested as well as charges mandated by local government, state and federal agencies.

Q. What are "partial month charges or credits"?

A. We bill one month in advance. Partial charges are pro-rated charges when you first sign up for service or when you add a service, feature and/or equipment prior to the statement date. Partial credits would be given for the removal of services, features, and/or equipment during the previous billing period. These charges/credits are usually the result of a service request by the customer, and they will appear in the 'Other Charges and Credits' sections of the bill.

Q. I was supposed to be given a credit on last month's bill, but I am being charged again this month. Why?

A. When it has been determined that you are due a credit, you have the option to pay the previous statement amount in it's entirety or deduct the credit from your payment. If you choose to deduct the credit from this month's payment, the credit amount will be shown on your next statement as a "balance forward". The actual credit will appear in the 'Other Charges and Credits' section of the same bill, and it will be deducted from the current monthly charges to offset the 'balance forward amount'. The statement that reflects the credit amount should be correct and the total "amount due" should be paid in full.

Q. How do I file a dispute if an unauthorized charge appears on my bill?

A. If you see a charge on your bill that you did not authorize, please contact us immediately. All charges appearing on your bill are considered valid unless you file a dispute with us. You have 90 days from the date of the bill to dispute any charge(s). If you do not file a dispute, you agree to pay all charges on your bill, according to the terms of our tariff(s) and your membership with ATMC. You may contact us in a number of ways to file a dispute. We can be reached by phone at (910) 754-4311 or 888-367-2862. However, to preserve all your rights to dispute resolution, you must contact us via email at contact@atlantictelephone.org or write to us at ATMC Customer Service, P.O. Box 3198, Shallotte, NC 28459.

Q. Does ATMC charge any late fees?

A. ATMC will assess a late payment fee on any account that has not been paid in full by the payment due date. If you have questions regarding this notice, please contact ATMC at (910) 754-4311 or 888-367-2862 (toll-free).

Federal and State Fees, Taxes, Surcharges

Federal Subscriber Line Charge (SLC)

A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network. The SLC is part of the FCC's campaign to promote competition in the U.S. telecom industry and reflects its intent to make end-user customers more directly responsible for these costs.

Federal Access Recovery Charge (ARC)

The ARC is a charge that was adopted by the FCC as a part of its reforms to intercarrier compensation. The ARC may be billed as a separate charge or billed in combination with the SLC. The FCC sets the rates for the ARC each year.

Federal Universal Service Charge (FUSC)

The federal government established national programs to support universal telephone service. The federal Universal Service Fund assists with the costs of providing "affordable" services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount of monthly FUSC on your bill depends on the services you order and the number of telephone lines you have.

Federal Excise Tax

A federal tax that applies to local telephone service billed separately from long distance service. See I.R.S. Publication 510 at www.irs.gov for more details.

NC Telecommunications Tax

North Carolina Sales tax imposed on telecommunications services. NC G.S. 105-164

NC Cable TV Tax

North Carolina Sales tax imposed on video programming services. NC G.S. 105-164

E911 Charge

A state/local government fee used to fund emergency 911 services, such as fire and rescue.

Telecommunications Relay Service Surcharge

A state charge used to fund relay centers and special equipment that assist hearing- and speech-impaired persons to communicate over the national telecom network. NC G.S. 62-157

Reconnect after DNP (Disconnect for Non-Payment)

Online at myATMC – Go to myATMC and make an online payment that matches or is greater than your past due amount. Click the “Yes” button to reconnect services. myATMC online services require a username and password. Pay by Mastercard, Visa, Discover, or electronic Check. Sign up by calling (910) 754-4311.

By Phone – Call ATMC's 24-Hour Automated Payment system at (910) 754-4311 or 1-888-367-2862 and make a payment that matches or is greater than your past due amount. Follow the prompts to reconnect services. One $20 reconnection charge will be added to your next bill statement. No convenience fee, and instructions are provided in English and Spanish

In Person – Visit one of our locations to make your payment by Mastercard, Visa, Discover, or Check and request reconnect.

The charges to reconnect services:
Internet Only $20.00
Phone Only $20.00
Cable Only $20.00

Reconnect after Guaranteed Disconnect

Guaranteed Disconnect

Guarantee Disconnect service is intended as a temporary, money-saving option for customers who wish to suspend their services during a time period in which the services will not receive daily use. Temporary suspension of services through the Guarantee Disconnect option is permitted no more than 4 times per calendar year and for a total of no more than 180 days per calendar year. You retain your telephone number and when you are ready, all services are reconnected the same day as you make the request. There is no disconnect/reconnect charge when you use the account management site, myATMC. For more information or to enroll in myATMC, call ATMC Customer Service at (910) 754-4311. Note: Accounts suspended more than 180 days will result in all services on your ATMC account being returned to active status where billing will continue at regular rates.

Online at myATMC – Go to myATMC and follow the prompts to reconnect services. myATMC online services require a username and password. To register, call ATMC Customer Service at (910) 754-4311, Monday-Friday, 8am-6pm. There is no charge to reconnect after Guarantee Disconnect online at myATMC.

By Phone – Call Customer Services at (910) 754-4311 between the hours of 8:00am-6:00pm, Monday-Friday to request reconnect. One $20 reconnection charge will be added to your next bill statement.

In Person – Visit one of our locations to request reconnect. One $20 reconnection charge will be added to your next bill statement.

ATMC Locations

Shallotte

ATMC Headquarters
640 Whiteville Road
Mon-Fri, 8am-6pm
Sat, 9am-5pm
Closed Sun
(Night Drop Box)

Sunset Beach

The Village at Sunset Beach
1780-9 Chandlers Lane
Mon-Fri, 8am-6pm
Sat, 9am-5pm
Closed Sun
(Night Drop Box)

Leland

Brunswick Forest
1201 Dickinson Drive
Mon-Fri, 9am-6:30pm
Sat, 9am-5pm
Closed Sun

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