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There are 6 positions available at the moment.

COMMUNICATION SERVICES LEVEL II TECHNICIAN

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a Communication Services Level II Technician. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Communication Services Level II Technician will work in the Communications Services Control Center, which consists of the Broadband Level II Technical Support, Installation, Repair, and Assignment departments. Duties consist of processing service orders, dispatching trouble reports, dispatching work orders, receiving incoming customer trouble calls and troubleshooting each repair call before dispatching, incoming work completion calls, entering information into ATMC’s trouble management system using a personal computer, and assigning all service related orders. Level II is responsible for providing laptop/desktop/server/wireless support to ATMC customers over the phone. Regular repair work hours are 8:00 AM to 5:00 PM. On-call work hours are 9:00 AM to 6:00 PM. However, the Level II on-call technician provides monitoring from 8:00 AM to 10:00 PM in one-week increments. When working on Saturday, the Level II Technician takes a day off during the workweek prior to that Saturday if workload permits. Schedules are subject to change.

The Communication Services Level II Technician reports to the Manager, Communications Specialists.

Essential Job Functions:
  • Receive customer requests by telephone and/or email escalations regarding DOCSIS, IPTV, VDSL & ADSL
  • Proficiency in ATMC’s Work Management system, assign work tickets to repair technicians and/or appropriate departments
  • Assist customers to further determine problems and acceptable resolutions
  • Ability to multitask and prioritize customer issues
  • Troubleshoot calls with the customer regarding technical support issues for all ATMC Broadband customers
  • Provide support for ATMC webmail/email
  • Provide support for ATMC watchTVeverywhere
  • Review, process, and close service orders from various ATMC departments
  • Pay special attention to maintain and provide the most current, accurate, and detailed plant records
  • Disabling and Enabling of the DSLAM from ASGNDSL routing
  • Capable of administering Office Tracker schedule and assignment functions
  • Update daily ticket summary email when on call
  • Set up modems for walk-in customers at other offices
  • Strong knowledge of Microsoft Windows 7-10, Networking Hardware, and Topologies
  • PC hardware (laptops and desktops), printers, routers, computer peripherals, Ethernet, TCP/IP, DSL, switches, remote desktop/terminal server clients
  • Support managed wireless networks
  • Diagnose bad DSLAM ports and inform Managed Services
  • Perform all other related duties as assigned by management
Knowledge, Skills, and Abilities:
  • Knowledge and understanding of ATMC policies and procedures
  • Understanding of common telephone, CATV, FTTP (Fiber-to-the-Premises), Broadband, IPTV, VDSL, and DOCSIS problems and steps to resolution
  • Basic knowledge and understanding of ATMC products and services
  • Understanding of ATMC Trouble Management Reporting fundamentals, CRM, Work Management, CMS, Clear Vision, Compass, Cisco Remote Access, ETI, and any other ATMC programs
  • Understanding of ISAT tool fundamentals
  • Understanding of broadband services
  • Understanding of computer use in relation to work required
  • Understanding of telephone use and procedures
  • Basic knowledge of various costs associated with repairs and installation
  • Understanding of ATMC service order fundamentals
  • Understanding and knowledge of all installation policies and procedures
  • Understanding and knowledge of ATMC assignment policies and procedures
  • Knowledge of workflows and company policies and procedures
  • Knowledge of CPNI policies and procedures
  • Ability to work in a fast-paced work environment with distractions (Multitasking is an absolute necessity)
  • Skill in both oral and written communications
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
  • Ability to work overtime with little or no notice
  • Ability to pay close attention to detail
  • Ability to work Saturdays and Holidays
  • Ability to work the schedule and report to work punctually
Minimum Qualifications, Education, and Experience:
  • High School Diploma required.
  • CompTIA Network+ Certification required or willingness to obtain within 6 months
  • Associate’s Degree or higher preferred
  • Technical support and industry-related experience preferred
ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


SECURITY SERVICES TECHNICIAN

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a Security Services Technician. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Security Services Technician is responsible for supporting all facets of the security and home automation customer acquisition and support process. This includes sales consultations, customer quotes and wiring, and installing equipment for residential and commercial security systems. The Security Services Technician is also responsible for troubleshooting and technical support for existing security and home automation customers. Employees will be required to become licensed alarm installers in the State of North Carolina

The Security Services Technician reports to the Director, Business Development.

Essential Job Functions:
  • Knowledge: Knowledge of security systems wiring, equipment terminology and awareness of security equipment within both residential and commercial settings.
  • Wiring: Responsible for pulling and terminating wire for security equipment.
  • Training: Responsible for working toward State Certifications and Continuing Education Credits as required by State law.
  • Background Check: Must be able to pass a criminal background check as required by State law.
  • Record Keeping: Responsible for keeping accurate records of all equipment and materials used at each job.
  • All other duties as deemed necessary.
Responsibilities:
  • Installs, maintains and repairs all types of security systems by reading and interpreting service orders, repair orders, schematics, technical manuals, specifications, and blueprints.
  • Become familiar with construction terminology and become able to read blueprints for proper wiring schematics as they relate to security system installations.
  • Demonstrates a working knowledge of color code, electrical circuitry, and low voltage principles associated with security system installations.
  • Responsible for answering service calls and responding to customers outside of ATMC’s normal business hours.
  • Responsible for sales interactions with potential and existing ATMC Security Customers seeking quotes and information on Security Services from ATMC.
  • Ensures that company vehicles and tools are used and maintained in accordance with company procedures and guidelines.
  • Wears appropriate safety equipment and follows established safety practices and procedures.
  • Works with Security Services Foreman and Director of Business Development to ensure customer satisfaction.
Knowledge, Skills, and Abilities:
  • Introductory-level knowledge of the security industry.
  • Good written and verbal skills as defined by the ability to effectively interface with all levels and develop effective written documents.
  • Motivated self-starter with strong will to succeed.
  • Familiar with Microsoft Office programs and general computer applications.
Minimum Qualifications, Education, and Experience:
  • High School Diploma required.
  • Minimum of 2 years alarm installation and/or electrical wiring experience required.
ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


BUSINESS SOLUTIONS CONSULTANT

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a Business Solutions Consultant. The Business Solutions Consultant (BSC) is responsible for ascertaining the communications needs of business clients and selling solutions to fulfil those needs. The BSC will be responsible for cultivating leads from business clients within a specified territory. Services include business class broadband, hosted voice services, cloud data solutions, business broadband, traditional voice services, business video service, business networking solutions, and more. The BSC must attain sales and revenue goals through successful prospecting for new customers and upselling existing customers. The BSC is responsible for generating all sales leads through a variety of prospecting tactics and working leads from initial contact through the sale and is responsible for the development and implementation of a Territory Plan to expand the customer base within his/her assigned territory.

The Business Solutions Consultant reports to the Manager, Business Sales & Customer Service.

Essential Job Functions:
  • Achieve sales and revenue quotas through the sale of ATMC services.
  • Develop and implement a cold calling strategy targeting serviceable and potentially serviceable business prospects; cold call every non-subscribing business within assigned territory a minimum of two times each year.
  • Maintain accurate records of all sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.com to maintain accurate records to maximize territory potential.
  • Design, develop, and present sales proposals and presentations on product benefits.
  • Qualify new leads and request site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management.
  • Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
  • Communicate status of any problem/repair issues with customer and follow up to ensure customer satisfaction.
  • Performs all other related duties as assigned by management.
Knowledge, Skills, and Abilities:
  • In-depth knowledge of ATMC business services and equipment, pricing, and billing is required.
  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required.
  • CompTIA Network+ Certification required. Other certification may be required as necessary to stay current with essential job knowledge.
  • Excellent verbal, written, and interpersonal communication skills required.
  • Strong negotiation, listening, and presentation skills are required.
  • Must be an effective closer in sales interactions.
  • Must have strong aptitude for learning technical information.
  • Must be proficient in Microsoft Word and Excel.
  • Must have proven track record of successful business account management.
  • Must have demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Must have experience in delivering client-focused solutions based on customer needs.
  • Must have proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Must possess strong and effective interpersonal skills.
  • Must possess strong analytical and problem-solving skills.
  • Requires ability to multitask, as well as work efficiently and effectively within required deadlines.
  • Must maintain a positive, professional image at all times and work as a team player.
  • Must be able to travel by airline, if needed.
  • Must have a history of regular and punctual attendance.
  • Must have safe work history, safe driving record, and maintain valid driving privileges.
Minimum Qualifications, Education, and Experience:
  • A Bachelor’s Degree in Business Administration, Marketing, or Communications is required.
  • CompTIA Network+ Certification is required. Candidates may be given up to 12 months to achieve this certification.
ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Geographic Information Systems (GIS) Analyst.. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The GIS Analyst prepares, designs, analyzes, maintains, and performs geospatial analysis and develops user-focused geospatial solutions for Outside Plant Engineering’s GIS Department regarding the ATMC (Atlantic Telephone Membership Corporation) communications infrastructure, including integrated customer and operations data in a fast-paced, productive environment. Candidates for this position are required to have overall knowledge of GIS and have strong knowledge of ESRI’s ArcMap in particular.

Minimum Qualifications/Education and Experience:
  • Bachelor’s Degree in GIS, Geography, or other related fields of study with a GIS concentration, or minimum 5 years’ experience in an aggressive GIS analytical role. Prefer GISP certification.
  • Must maintain a good driving record and a valid driver’s license.
ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


OUTSIDE PLANT (OSP) ENGINEER

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Outside Plant (OSP) Engineer. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The OSP Engineer is responsible for engineering design and planning assistance for expansion, redesign, or reinforcement of outside plant facilities for ATMC’s service area and for issuing complete work orders including distribution, cutsheets, and all necessary permits to the construction department. Designs and prepares work plans and detailed drawings for residential (private or large scale development), commercial, and office projects. Utilizes working knowledge of copper, fiber, and coaxial communications system outside plant network design and uses computer aided design (CAD), ESRI, NetDesigner, GIS mapping and data collection, Windows Office, LodeData software, and AS400 system plant data or other authorized ATMC systems plant data applications to prepare layouts and detail drawings or provide data relevant to various project requirements. Creates draft sketches and notes from on-site field surveys which are used to prepare detailed final working plans and complete drawings for work orders, projects, or estimates. Develops and maintains a filing system for copies of engineering drawings, including related materials and records.

The OSP Engineer reports to the Manager, Outside Plant Engineering- Design.

Minimum Qualifications and Experience:
  • Minimum two-year technical degree in an Engineering discipline, equivalent training/certification in Telecommunications OSP Engineering, or 3 years OSP Engineering work experience.
  • Knowledge of computer-aided drafting and GIS mapping software and data collection, principles, and practices.
  • Ability to utilize CableCAD, NetDesigner, ArcMap ESRI GIS, LodeData, Visio, XMAP and other design, drafting, or mapping software.
  • Knowledge of twisted pair copper and fiber telecommunication systems, including fiber-to-the-home (FTTH) and hybrid-fiber coax (HFC) CATV systems construction, engineering practices and principles, and their respective outside plant network designs.
  • Knowledge of industry regulations affecting engineering projects.


ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


MANAGER, OSP ENGINEERING GIS/CAD

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Manager, OSP Engineering GIS/CAD. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Manager, OSP Engineering GIS/CAD manages Outside Plant (OSP) Engineering GIS/CAD Technician and Analyst staff, including related operations involving OSP records and GIS/subscriber databases relative to wide area fiber networks, Fiber to the Home (FTTH), broadband deployments, traditional copper and fiber communications network design in compliance with RUS specifications, Hybrid-Fiber Coaxial (HFC) cable television networks, and various other subscriber and geospatial information. Manages Geographic Information Systems (GIS) and Computer Aided Drafting (CAD) mapping systems and databases, software, field data collection, database integration, and implements associated training as required. Provides management and support for the OSP Engineering Department’s projects and activities from the GIS/CAD perspective, including coordination of activities regarding Consulting Engineering and Contract Construction forces relative to large scale and ongoing internal and external projects. Manages and maintains all of the OSP Engineering project records regarding network designs and virtual connectivity, work plans, and detailed drawings generated by OSP Engineers, OSP Project Engineers, GIS/CAD Technicians, GIS Analysts, and outside Engineering Contractors regarding engineering design of commercial, large development, NCDOT rearrangement, FTTH, CATV system upgrade, fiber splice, broadband, data circuits, special circuits, wireless backhaul, line extension, reinforcement, regrades, and other special projects. Responsible for training of associated engineering and other cross-departmental personnel regarding GIS/CAD related system(s) usage and job package workflows. Supervises ongoing maintenance of equipment records, including Continuing Property Records (CPRs) and associated account codes, design, and work print files. Improves existing methods and deploys new techniques for mapping, recording, and sharing operational and geospatial information and data with internal and external customers. Directs and assists in regulatory reporting of plant facilities and data relevant to OSP facilities and subscribers.

The Manager, OSP Engineering GIS/CAD reports to the Director of OSP Engineering.

Essential Job Functions:
  • Oversight of basic and advanced processing, editing, and production tasks for OSP Engineering using ArcGIS, ESRI , NetDesigner or other software, applications, analysis, and extension platforms.
  • Collaborates closely with the IT department to ensure integrity, performance, availability, capacity, security, auditing, and compliance of systems and supporting processes.
  • Analyzes GIS technology requirements and products for OSP Engineering and other departments.
  • Directs the creation and maintenance of reports, web maps, and similar applications for both internal use and external clients.
  • Provides quality assurance procedures for OSP Engineering records and GIS data integrity.
  • Interfaces and coordinates workflow directly with internal and external departments, vendors, contractors, and organizations.
  • Simultaneously manages multiple projects for clients while achieving project goals and reporting within specified time frames.
  • Plans, organizes, supervises, reviews, and evaluate the work of GIS/CAD project team staff in a manner that is conducive to independent judgment, high performance, and personal accountability.
  • Pursues professional and personal development for department staff to ensure continuous competitive knowledge of the industry.
  • Ensures deadlines are met and department tasks are accurately completed in a fast-paced production environment to ensure highest level of internal and external client relationships.
  • Reviews the accuracy, completeness, and quality of all work orders and complete project packages for local and wide area OSP networks, specifically, staking sheets, materials required, distributions, instructions, locate requirements, subscriber data changes, cost estimates, and comparisons, etc.
  • Promotes a positive company image to customers, co-workers, contractors, management, and others.
  • Participates in intra-departmental planning and training.
  • Makes job safety a primary objective in all duties.
  • Maintains a current and valid driver’s license to perform the duties of this position.
  • Performs all other related duties as assigned by management.


Knowledge, Skills, and Abilities:
  • Extensive knowledge of GIS analysis and cartographic principles (as well as drafting principles), practices, and mapping software including ArcMap 10.2 Desktop, ArcSDE database, ArcGIS Online, Microsoft Dynamix AX, AutoCAD, MicroStation.
  • Programming experience with working knowledge of Python, ArcObjects, Microsoft Access.
  • Experience with ArcSDE, SQL Server, including relational database support and maintenance.
  • Working knowledge will be required of the following in order to direct staff in analysis and production workflows: CableCad, NetDesigner, LodeData, XMAP, AutoCad, MicroStation, AS/400 data applications, and other authorized ATMC data systems relative to the ATMC OSP network and customer records applications, including design, drafting, integration, and mapping software.
  • Skill in operating various PC software programs including Word, Excel, VISIO, Adobe Acrobat, various CAD/GIS specific software, and engineering equipment such as: measuring tapes, laser range finder, height measuring rods, measuring wheels, Trimble GPS data collection units and associated software, and office equipment such as printer, copier, scanner, fax machines, and telephone systems.
  • Knowledge of industry regulations affecting engineering projects and regulatory requirements.
  • Knowledge of company products/services, policies and procedures.
  • Good listening, verbal and written communication skills, and above average mathematical and problem solving abilities.
  • Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to be highly motivated and meet deadlines, perform under stress and achieve optimum results.
  • Ability to work with frequent interruptions while paying close attention to detail and accuracy.
  • Maintain strict confidentiality guidelines in accordance with company policy.
  • Ability to read and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Strong written and verbal communication skills with ability to clearly communicate ideas and concepts.
  • Demonstrates dependability through good attendance, punctuality and adherence to timelines and schedules.
  • Able and willing to continue business skill development, training, and continuing education as needed.
Minimum Requirements:
Minimum Bachelor’s Degree in GIS, Geography, Graphics, or other related fields of study with a GIS concentration. 10 years in a progressive GIS/CAD project management and development role, including a minimum 5 years’ experience in a proven GIS/CAD Management role is desired. Master’s Degree and GISP certification is preferred.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


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