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There are 6 positions available at the moment.

CUSTOMER CARE REPRESENTATIVE (CCR)

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a Customer Care Representative (CCR). ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The CCR communicates effectively with new and existing customers by telephone and face-to-face interactions with customers; sells ATMC services and products; processes necessary paperwork for establishing new customer accounts; performs credit checks for new customers; accurately processes customer orders for new and upgraded services; and assists customers with billing questions while exhibiting a positive attitude and cheerful demeanor to deliver customer satisfaction.

This position reports to the Manager, Customer Care.

Knowledge, Skills, and Abilities:
  • Regular and punctual attendance.
  • Ability to maintain confidentiality.
  • Ability to work various hours between 8AM and 6PM, Monday through Friday and overtime as necessary (subject to change).
  • Ability to work on Saturdays when required.
  • Good personal computer skills, including Microsoft Office, Internet, and keyboard speed and accuracy.
  • Knowledge and understanding of CRM, Quintrex Data Systems, AS400 and other systems is beneficial.
  • Understanding of communications services: high speed internet, cable TV, telephone services, wireless phone services
  • Ability to work in a fast-paced environment with distractions.
  • Skill in both oral and written communication, with good grammar and telephone voice clarity.
  • Ability to speak and write in Spanish is a plus.
  • Ability to communicate with customers and co-workers in a professional and courteous manner.
  • Ability to pay close attention to detail.
Education and Experience:
  • High school diploma or equivalent required. Associates Degree or higher preferred.


ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


HUMAN RESOURCES (HR) GENERALIST

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Human Resources (HR) Generalist. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The HR Generalist takes ownership of HR-related duties on a professional level in some or all the following functional areas: employee relations, benefits management, payroll and compensation, training, performance management, onboarding, policy/procedure development and implementation, recruitment, recordkeeping, and employment law compliance. Leads and executes HR projects, and solves HR-related problems for employee and retirees.

The Human Resources Generalist reports to the Vice President, Human Resources.

Essential Job Functions:
  • Receives incoming materials accurately and promptly.
  • Leads and executes HR projects targeting the development and implementation of HR systems and processes designed to improve ATMC’s HR services.
  • Develops solutions to increase effectiveness and efficiency of HR processes.
  • Demonstrates servant leadership in interactions with employees and retirees. Seeks to build effective and positive working relationships.
  • Engages in developing department goals, objectives, and systems.
  • Evaluates reports, decisions, and results of HR department in relation to established goals. Recommends innovative approaches, policies, and procedures to continually improve efficiency of the department and services performed.
  • Maintains compliance with federal, state, and local employment and benefits laws and regulations.
  • Leads and conducts recruitment efforts for all exempt and nonexempt positions, as well as temporary and internship positions. Conducts new employee orientations and writes and publishes advertisements and internal job postings. Facilitates candidate assessments, screening, and selection processes.
  • Develops and updates HR policies and procedures in accordance with changes in regulations. Prepares and maintains employee handbook.
  • Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.
  • Leads and supports benefits enrollment and ongoing employee benefit programs to ensure timely and accurate enrollment.
  • Maintains records, reports, and logs to conform to EEO regulations; files EEO-1 report annually.
  • Provides HR-related counsel to organization as needed.
  • Conducts employee counseling and exit interviewing.
  • Maintains company organization charts and the employee directory.
  • Administers the compensation program and monitors the performance evaluation program and revises/improves as necessary.
  • Responsible for maintenance of employee records, including benefits data, performance and disciplinary action records, and other information in accordance with all regulations.
  • Maintains human resource information system records and compiles reports from the database.
  • Performs all other related duties as assigned.
Knowledge, Skills, and Abilities:
  • Skilled in consultation and written and verbal communication.
  • Knowledge of human resources principles and practices.
  • Knowledge of state and federal human resource laws and regulations.
  • Ability to establish and maintain a high standard of confidentiality, ethics, and professionalism.
  • Ability to organize and prioritize multiple work assignments and projects.
  • Must have strong attention to detail and high level of accuracy in work produced.
  • Ability to make sound decisions with information at hand.
  • Willingness and ability to work additional hours during the workweek or the weekend as needed to ensure that HR-related responsibilities and projects are completed accurately and on time.
Minimum Qualifications/Education and Experience:
  • Bachelor’s degree in related field required.
  • 3–5 years of human resources work experience strongly preferred.
  • SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), or Professional in Human Resources (PHR) certification preferred.


ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


WAREHOUSE TECHNICIAN

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Warehouse Technician. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

We have an opening for the position of Warehouse Technician. The Warehouse Technician will perform all aspects of warehouse functions including receiving, organizing, storing, handling, processing, packing, shipping and delivering incoming stock and materials. This position reports to the warehouse manager.

Essential Job Functions:
  • Receives incoming materials accurately and promptly.
  • Verifies quantities and descriptions of materials received by checking merchandise against packing list.
  • Examines incoming shipments, rejects damaged items and appropriately reports/records any discrepancies.
  • Places materials on shelves, in racks or other designated storage areas in an orderly manner.
  • Enters quantity received against purchase order in computer system.
  • Produces and works from pick list to accurately assemble stock, supplies, tools and equipment into individually marked bins for installation and repair employees.
  • Safely operates all necessary equipment including forklift in work area.
  • Conducts accurate periodic inventories to monitor stock levels and participate in random monthly and planned year-end physical inventory counts.
  • Cleans and refurbishes equipment for use in the field.
  • Prepares parcels for mailing.
  • Delivers mail, supplies, tools, and equipment to staff.
  • Wears proper safety equipment and adheres to all safety guidelines. Reports potential risks or problems to warehouse manager immediately.
  • Keeps work areas and warehouse clean and tidy.
  • Actively participates in continuous evaluation of processes and makes suggestions for improvement.
  • Performs all other related duties as assigned by management.
Knowledge, Skills, and Abilities:
  • Knowledge of the methods and practices used in receiving, storing, shipping and packing materials and supplies in the warehouse.
  • Knowledge of ATMC’s products and services.
  • Knowledge of workflows, company policies and procedures.
  • Knowledge of the powered materials handling equipment (e.g., carts, forklifts, pallet jacks) used in receiving, storing, and shipping materials and supplies and the ability to obtain and maintain the required equipment certifications.
  • Ability to perform functions on the Microsoft AX ERP system pertaining to warehouse functions.
  • Ability to operate office equipment such as personal computer, fax and various software and applications (e.g., Microsoft Excel, Word, PowerPoint and Outlook) to complete tasks including sending emails, maintaining warehouse records, etc.
  • Ability to perform basic mathematical computations (e.g., addition, subtraction, multiplication, division) for checking, counting, shipping and tracking material.
  • Ability to work in a fast paced environment with distractions.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to store materials, supplies and equipment in an orderly and accessible manner in warehouses, tool rooms, supply rooms or other areas.
  • Ability to determine and execute proper storage methods, identification and stock location based on shelf life and space availability.
  • Ability to complete tasks in a timely, detailed and orderly manner.
  • Willingness to work overtime to complete work assignments and ensure warehouse coverage.
  • Ability to be objective and flexible in adapting to changes in priorities, work assignments and other interactions that may impact pre-established courses of action for completing projects and assignments.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to move and lift up to 50 lbs. unassisted.
  • Ability to practice personal safety and vigilance in the identification of safety or security hazards to actively support a safe and hazard free working environment.
Minimum Qualifications/Education and Experience:
High school diploma or equivalent required. Associate degree in a related field preferred.
1-2 years previous warehouse experience preferred.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


ACCOUNTING ASSISTANT

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Accounting Assistant. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Accounting Assistant records financial transactions for ATMC, ATMC Cable, ASC, LLC, and ATMC, LLC. Provides accounting and clerical support to accounting department. Performs all duties associated with accounts payable and/or payroll. Performs a variety of accounting and bookkeeping duties requiring a knowledge of assigned accounting functions. Maintains organization records.

The Accounting Assistant reports to the Director of Corporate Accounting.

Essential Job Functions:
  • Records financial transactions in compliance with and in accordance with GAAP and regulated industry guidelines for four companies and six lines of business. This includes reconciling, validating and ensuring completeness and sufficiency of the financial data. Maintains financial records in accordance with established guidelines and procedures. Performs scanning duties associated with accounting and organization records.
  • Performs accounting duties associated with accounts payable for four companies with a large volume of transactions. Verifies accuracy and approval for all invoice purchases. Responsible for supporting one or more accounting areas including accounts receivable, general ledger maintenance, account reconciliations, payroll, inventory management, cost studies, contract maintenance, unclaimed property management, census reporting, and grant reporting. Researches and tracks accounting or documentation problems and discrepancies.
  • Performs payroll duties for two companies. Processes bi-weekly payrolls. Reviews pay rate and benefit changes to ensure accuracy. Communicates with Human Resources regarding changes and corrections. Calculates, remits, and files payroll taxes. Records accounting transactions for payroll taxes and benefits. Creates and files payroll reports.
  • Assists in preparation of financial reports, including monthly, quarterly, and annually, for use by management and external sources in assessing financial status of organization. Assists with development and maintenance of budgets, prepares periodic reports that compare budgeted costs to actual costs.
  • Maintains continuing property records by evaluating and inventorying real property and equipment, recording information such as the property description, item number, value, and location.
  • Assists with preparation for the audit process
  • Performs all other duties assigned by Director of Corporate Accounting.
Knowledge, Skills, and Abilities:
  • Knowledge of telco accounting practices.
  • Knowledge of Generally Accepted Accounting Principles.
  • Knowledge of company policies and procedures.
  • Knowledge of regulatory guidelines.
  • Knowledge of auditing practices and principles.
  • Knowledge of company policies and procedures.
  • Proficient in the operation of office equipment such as personal computers, copiers, faxes, scanners, and telephone systems.
  • Ability to effectively use Excel, Word, IM and email applications utilized by the company.
  • Skill in verbal and written communications.
  • Ability to communicate with all levels of management and employees within the company and outside the company, including vendors and government organizations.
  • Ability to make sound decisions using information and resources at hand.
  • Ability to plan, organize, multitask, and prioritize work assignments.
  • Ability to pay close attention to detail and accuracy.
  • Ability to work individually or as a team member.
  • Ability to work overtime with little or no notice.
  • Ability to follow company safety guidelines.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to perform in stressful situation.
Minimum Qualifications/Education and Experience: Minimum of Bachelor of Science in accounting or related field or equivalent experience required.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


SOFTWARE APPLICATION SUPPORT SPECIALIST

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a Software Application Support Specialist. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Software Application Support Specialist is responsible for providing support for ATMC’s software applications. Re-creates user issues to document software bugs or database work-running queries to find data issues and correct them. Gathers feedback from users to coordinate with the other software development team members regarding both improvements and bug fixes. Assists with the testing of software development projects. Serves as the backup for the running of the billing processes.

The Software Application Support Specialist reports to the Manager, Software Development.

Essential Job Functions:
  • Interface with ATMC’s users to provide support for software applications
  • Utilize a support ticketing system to track all requests to resolution
  • Query and Update database tables as needed for purposes of issue resolution
  • Test and document software development releases
  • Attend project, team, and departmental meetings
  • Other duties as assigned, including keeping up to date on current technologies
  • Perform all other related duties as assigned by upper management


Knowledge, Skills, and Abilities:
  • Extensive knowledge of ATMC’s software applications, including front-end usability as well as back-end architecture
  • Knowledge of ATMC’s database structure and data
  • Skill in problem solving and resolution
  • Experience with software testing
  • Knowledge of SQL
  • Experience with support ticket tracking as well as software development project tracking applications
  • Knowledge of ATMC’s billing processes
  • Ability to communicate technical information effectively
  • Knowledge of common software security best practices
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner
  • Ability to organize and prioritize multiple work assignments
  • Ability to read and interpret technical documents
Education and Experience:
Bachelor of Science in Information Systems or other related field or equivalent experience.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace

MANAGER, OSP ENGINEERING GIS/CAD

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Manager, OSP Engineering GIS/CAD. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Manager, OSP Engineering GIS/CAD manages Outside Plant (OSP) Engineering GIS/CAD Technician and Analyst staff, including related operations involving OSP records and GIS/subscriber databases relative to wide area fiber networks, Fiber to the Home (FTTH), broadband deployments, traditional copper and fiber communications network design in compliance with RUS specifications, Hybrid-Fiber Coaxial (HFC) cable television networks, and various other subscriber and geospatial information. Manages Geographic Information Systems (GIS) and Computer Aided Drafting (CAD) mapping systems and databases, software, field data collection, database integration, and implements associated training as required. Provides management and support for the OSP Engineering Department’s projects and activities from the GIS/CAD perspective, including coordination of activities regarding Consulting Engineering and Contract Construction forces relative to large scale and ongoing internal and external projects. Manages and maintains all of the OSP Engineering project records regarding network designs and virtual connectivity, work plans, and detailed drawings generated by OSP Engineers, OSP Project Engineers, GIS/CAD Technicians, GIS Analysts, and outside Engineering Contractors regarding engineering design of commercial, large development, NCDOT rearrangement, FTTH, CATV system upgrade, fiber splice, broadband, data circuits, special circuits, wireless backhaul, line extension, reinforcement, regrades, and other special projects. Responsible for training of associated engineering and other cross-departmental personnel regarding GIS/CAD related system(s) usage and job package workflows. Supervises ongoing maintenance of equipment records, including Continuing Property Records (CPRs) and associated account codes, design, and work print files. Improves existing methods and deploys new techniques for mapping, recording, and sharing operational and geospatial information and data with internal and external customers. Directs and assists in regulatory reporting of plant facilities and data relevant to OSP facilities and subscribers.

The Manager, OSP Engineering GIS/CAD reports to the Director of OSP Engineering.

Essential Job Functions:
  • Oversight of basic and advanced processing, editing, and production tasks for OSP Engineering using ArcGIS, ESRI , NetDesigner or other software, applications, analysis, and extension platforms.
  • Collaborates closely with the IT department to ensure integrity, performance, availability, capacity, security, auditing, and compliance of systems and supporting processes.
  • Analyzes GIS technology requirements and products for OSP Engineering and other departments.
  • Directs the creation and maintenance of reports, web maps, and similar applications for both internal use and external clients.
  • Provides quality assurance procedures for OSP Engineering records and GIS data integrity.
  • Interfaces and coordinates workflow directly with internal and external departments, vendors, contractors, and organizations.
  • Simultaneously manages multiple projects for clients while achieving project goals and reporting within specified time frames.
  • Plans, organizes, supervises, reviews, and evaluate the work of GIS/CAD project team staff in a manner that is conducive to independent judgment, high performance, and personal accountability.
  • Pursues professional and personal development for department staff to ensure continuous competitive knowledge of the industry.
  • Ensures deadlines are met and department tasks are accurately completed in a fast-paced production environment to ensure highest level of internal and external client relationships.
  • Reviews the accuracy, completeness, and quality of all work orders and complete project packages for local and wide area OSP networks, specifically, staking sheets, materials required, distributions, instructions, locate requirements, subscriber data changes, cost estimates, and comparisons, etc.
  • Promotes a positive company image to customers, co-workers, contractors, management, and others.
  • Participates in intra-departmental planning and training.
  • Makes job safety a primary objective in all duties.
  • Maintains a current and valid driver’s license to perform the duties of this position.
  • Performs all other related duties as assigned by management.


Knowledge, Skills, and Abilities:
  • Extensive knowledge of GIS analysis and cartographic principles (as well as drafting principles), practices, and mapping software including ArcMap 10.2 Desktop, ArcSDE database, ArcGIS Online, Microsoft Dynamix AX, AutoCAD, MicroStation.
  • Programming experience with working knowledge of Python, ArcObjects, Microsoft Access.
  • Experience with ArcSDE, SQL Server, including relational database support and maintenance.
  • Working knowledge will be required of the following in order to direct staff in analysis and production workflows: CableCad, NetDesigner, LodeData, XMAP, AutoCad, MicroStation, AS/400 data applications, and other authorized ATMC data systems relative to the ATMC OSP network and customer records applications, including design, drafting, integration, and mapping software.
  • Skill in operating various PC software programs including Word, Excel, VISIO, Adobe Acrobat, various CAD/GIS specific software, and engineering equipment such as: measuring tapes, laser range finder, height measuring rods, measuring wheels, Trimble GPS data collection units and associated software, and office equipment such as printer, copier, scanner, fax machines, and telephone systems.
  • Knowledge of industry regulations affecting engineering projects and regulatory requirements.
  • Knowledge of company products/services, policies and procedures.
  • Good listening, verbal and written communication skills, and above average mathematical and problem solving abilities.
  • Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to be highly motivated and meet deadlines, perform under stress and achieve optimum results.
  • Ability to work with frequent interruptions while paying close attention to detail and accuracy.
  • Maintain strict confidentiality guidelines in accordance with company policy.
  • Ability to read and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Strong written and verbal communication skills with ability to clearly communicate ideas and concepts.
  • Demonstrates dependability through good attendance, punctuality and adherence to timelines and schedules.
  • Able and willing to continue business skill development, training, and continuing education as needed.
Minimum Requirements:
Minimum Bachelor’s Degree in GIS, Geography, Graphics, or other related fields of study with a GIS concentration. 10 years in a progressive GIS/CAD project management and development role, including a minimum 5 years’ experience in a proven GIS/CAD Management role is desired. Master’s Degree and GISP certification is preferred.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


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